As a UX designer, I have a plethora of tools I can utilize to help me improve a products’ or services’ user experience. User journey and user flow happen to be two tools I like to use to help me find where I can improve the users’ experience. As similar Read more…
I believe the world is an infinite role playing game (RPG) populated by a BAJILLION non-playable characters (NPC). And my goal is to meet everyone of them and solve their problems. Forever taking on side quests. What? Your princess has been kidnapped and is being held captive by a prehistoric Read more…
Thank you all for coming out to the OpenIDEO: Los Angeles Chapter 2018 kickoff. We had a great time meeting all of you and getting to know where you find your inspiration. As some of us mentioned, inspiration can come from all directions; from our own background and experiences, the people Read more…
L.A. Kitchen is an organization based in Los Angeles that believes “neither food nor people should ever go to waste.” So they set themselves ahead of the problem they try to solve by reclaiming food healthy food and training previously unemployed candidates for positions they offer in the kitchen. The Read more…
We volunteered our time prepping vegetables to be cooked and taken out to seniors as well as learned a lot about LA Kitchen’s Empower and Impact Programs, observation techniques, and interviewed stakeholders and created empathy maps. This is an ongoing project that will continue till the end of the year. Keep checking back for updates. Next session will be held at the end of October.
Role: UX Designer and Research
Platform: Onsite in kitchen facility, online website
Challenge: Learn about the volunteer experience and find new ways to improve user on boarding, customer retention and overall experience of the Impact program.
Solution: Develop a product that will inform, educate and train the volunteer to ensure they understand what to expect from their contribution.
Tools: Adobe InDesign, Google Slides
Timeline: 2 months
(more…)