OpenIDEO: L.A. Kitchen, Impact
We volunteered our time prepping vegetables to be cooked and taken out to seniors as well as learned a lot about LA Kitchen’s Empower and Impact Programs, observation techniques, and interviewed stakeholders and created empathy maps. This is an ongoing project that will continue till the end of the year. Keep checking back for updates. Next session will be held at the end of October.
Role: UX Designer and Research
Platform: Onsite in kitchen facility, online website
Challenge: Learn about the volunteer experience and find new ways to improve user on boarding, customer retention and overall experience of the Impact program.
Solution: Develop a product that will inform, educate and train the volunteer to ensure they understand what to expect from their contribution.
Tools: Adobe InDesign, Google Slides
Timeline: 2 months
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